TERMS & CONDITIONS 

POSTAL ORDERS

If you see anything you like on our social media and you do not live locally, please get in touch via the Contact page or Instagram and we can post items out to you.

VOUCHER

Vouchers can be purchased in-store - they can be posted out or collected from RAD, please contact us for further details. Once the voucher has been issued no refund can be given.

Terms of use:

The gift voucher can be used as full or part payment of products from Radstudio.

  • Once a purchase is made against the voucher this will then be retained by Radstudio any remaining balance will be added to a new voucher and presented as change (the unique code on this voucher will no longer be valid)

  • All gift vouchers are dated and expire 12 months from the date of issue

  • Gift Vouchers cannot be exchanged for cash

  • Radstudio prohibits resale of gift vouchers by a third party


We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

ON-LINE RETURNS | EXCHANGE POLICY

If you have any problems with the product/s you receive, please notify RADSTUDIO! Within 2 days of receiving them, via the Contact page.

If you are not happy with the product/s and would like a refund these will be issued as long as the following conditions are met:

  • Returns must be within 14 days of receipt. Returns can be to the shop or via the post

  • The product/s must be returned in the same condition as it was sent out

  • The receipt or a note must be included with the product on return

  • Please note that earrings can not be returned for hygiene reasons

Delivery costs will not be re-funded or issued for returning products via post.

IN-STORE RETURNS | EXCHANGE POLICY

We are happy to exchange products or issue a credit note (in the form of a voucher). Returns must be made within 14 days* of purchase, in person, to the store with a valid receipt

Products must be returned in the same condition as when purchased (damaged items cannot be returned).

Please note we do not offer cash or card refunds.

Earrings cannot be returned for hygiene reasons.

*Gift purchases made between 1st November and 24th December can be returned up to and including the 2nd Sunday in January

WEBSITE TERMS & CONDITIONS

If you wish to use any content from the RADSTUDIO! site, please only do so with prior written consent

All items listed are accurate to the best of our ability. If you have any queries on a product please ask before purchasing via the contact link

Orders may be canceled at any time if we see fit (e.g. suspicion of fraudulent intent, insufficient stock, unable to authorise a credit card)

Please further note that RADSTUDIO! shall have the right to refuse or cancel any orders whether or not your credit card has been charged

If your credit card has already been charged and your order is canceled, RADSTUDIO! will refund the amount of the purchase back onto your credit card